Our 1 day Service Excellence Development Programs

With up to 3 cycles available to compound your message.

Your Service organisation is the most frequently accessed face of your brand. How does your Service Team represent your brand?

How can you unlock the power of your global Service organisation to promote your service programs and products?

What we do to help:

Provide focused programs to improve customer engagement with your global service organisation, designed to increase your NPS (Net Promotor Score).
Commercial Awareness - knowing the right time to promote service products and how to do it, with the right language.
A combination of improving customer relations and commercial awareness.

Know your company
8 Rules of Service
Effective language - getting rid of bad language and replacing it with good language
How to be neutral
How to collect and work in facts, not emotion
How to be a Trusted Advisor
How to handle tough questions
Service and Sales cooperation
The Service Navigator and your Service Products
How to give bad news
How to handle an irrational or irate customer (or colleague)
Customer Stress Points
Real Case Studies