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New for 2025
Catalyst Global (.net) Launches 3 new modules for 2025
First time Right / Fix
First Time Right/Fix is a concept ensuring that a procedure is performed the right way the first time and every time. FTR/FTF means that there is no re-work is necessary. Implementing FTR/FTF prevents product deficiencies and increases customer satisfaction.
In this module we cover:
What do FTR / FTF mean
Why do companies focus on it
What hinders us from achieving it
What actions and ideas can we adapt to improve it
What are the benefits of FTR/FTF
EQ – Emotional Quotient (Emotional Intelligence)
EQ is a measure of emotional intelligence. It is the ability to perceive emotions and to use this to assist thinking, understanding and managing emotions. It’s often about putting yourself in the other person’s shoes.
In this module we cover:
What is EQ
Why it’s important
How to connect with your emotions to make informed decisions
How to become aware of difficult situations and how to respond with empathy
How to better identify your natural reactions and in turn, how to better manage these emotions.
How to apply EQ daily in sales or service capacities.
Cultural Awareness
Cultural Awareness is the ability to be sensitive to the similarities and differences between different cultures in order to develop more effective, competent and respectful communications. Many of our global clients have sales and service teams spanning the globe – adjusting our approach is paramount to effective communication and positive interactions.
In the module we cover:
Working with other cultures
Understanding the different global cultures and how to adjust language and actions to match that culture
Raising awareness and understanding of working across the globe
These new modules build on the 2024 modules: How to Give Bad News Again and Again and Again, Help Desk, and Anatomy of a Help Desk Call.
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