How to give bad news again and again and again

CatalystGlobal (.net) launches a new Sales and Service Module.

How to give bad news again and again and again. Due to many requests from our global clients, we have developed a new module exploring ways to give bad news strategically, and how to turn bad news into a challenge that can be solved, creatively and with positive results for our clients and their customers alike.

This module will be part of our Sales, Services Sales, Services / Customer Care and Project Management programs.

Our current times are filled with daily challenges facing everyone. Our clients find themselves giving bad news again and again, so we have developed this much needed module.

It covers:

• How to strategically give the bad news

• What language to use when giving bad news

• How to de-escalate a situation

• How to lower the temperature of a conversation

• How to turn bad news into a positive opportunity

We have also added new Rules of Service and Customer Care: Every complaint is an opportunity.

If you are looking for a 100% customised Global Sales or Services Development Program like the ones we provide our global clients, Liebherr, Multivac, Atlas Copco and more, please contact us.